Hi there, I’m Raphael Samaniego and I’m a senior artificial intelligence analyst at Sinch. It’s fascinating to see how the seemingly unrelated aspects of our lives can intermingle and contribute to personal and professional growth. I spent a significant portion of my life writing without anyone knowing about it. It…

Hi, I’m Marcia Asano, and I’m VP of Global Solutions at CPaaS unit Hello, I’m Heather Arrington, and I’m VP of Support for Sinch Email In our roles at Sinch, we’ve gained valuable insights into leadership and the impact of engagement surveys. …

Hi, I’m Ryan Miller, and I’m Senior Sales Lead at Sinch. Customer experience has always been a business priority for successful companies, and in an increasingly competitive environment, customer experience must be driven by the right partner ecosystem and underpinned by AI to deliver real business value. Every consumer’s needs…

Hi, I’m Kristie Healy, and I’m Senior Vice President of People and Culture for the now SaaS business unit at Sinch. In this role, I lead HR functions across APAC, the United States, and EMEA. As a key member of the leadership team, my expertise lies in building and overseeing…

Hi, I’m Alejandro Murcia, and I’m Director Financial Services at Sinch As responsible for helping clients with our unique blend of capabilities in communications to support digital banking transformation, I’ve had the privilege of delving into the world of cutting-edge technology and innovative customer experiences. One fascinating aspect that has…

Hi, I’m Donato Vasquez, and I’m Customer Onboarding Manager at Sinch. In the modern business landscape, especially in the SaaS economy, where competition is fierce and customer expectations are continually evolving, successful companies recognize the importance of providing an exceptional customer onboarding experience. At the heart of this process lies…

Hi, I’m Maarten de Raedt, and I’m a Natural Language Processing (NLP) engineer. Hello, I’m Fréderic Godin, and I’m Head of Artificial Intelligence (AI) at Sinch. Working with NLP, we see that Large Language Models (LLMs) have gained significant popularity due to their exceptional performance in various Natural Language Processing…

Hello, I’m Rick Van Esch, and I’m Managing Director Sinch Engage Hi, I’m Marcia Asano, Global VP for Solutions Sales Enablement and Deploy. Hey, I’m Guilherme Franco, Managing Director Latam & VP of Sales. Here at Sinch, we thrive on challenges and the pursuit of excellence. Creating a unified SaaS…

Hi, I’m Maarten De Raedt, and I’m Natural Language Processing (NLP) engineer at Sinch. Hello, I’m Fréderic Godin, and I’m Head of Artificial Intelligence (AI) at Sinch. Maybe you don’t know, but EMNLP, or Empirical Methods in Natural Language Processing, is a renowned annual conference in the field of Artificial…