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3 days ago

Challenges and Dilemmas of Communication

Hi, I’m Leandro Lopez, and I’m Account Manager at Sinch. . . . Drawing from my professional, cultural, and personal experiences, along with recent events, I’d like to share reflections stemming from various readings that have left me pondering the type of communication suited for each situation. Communication undeniably plays…

Communication

2 min read

Challenges and Dilemmas of Communication
Challenges and Dilemmas of Communication
Communication

2 min read


Published in

Sinch Blog

·Oct 24

Balancing Passions — Writing, Music and Computer Science

Hi there, I’m Raphael Samaniego and I’m a senior artificial intelligence analyst at Sinch. It’s fascinating to see how the seemingly unrelated aspects of our lives can intermingle and contribute to personal and professional growth. I spent a significant portion of my life writing without anyone knowing about it. It…

Culture

4 min read

Balancing Passions — Writing, Music and Computer Science
Balancing Passions — Writing, Music and Computer Science
Culture

4 min read


Published in

Sinch Blog

·Oct 11

Leadership through engagement survey

Hi, I’m Marcia Asano, and I’m VP of Global Solutions at CPaaS unit Hello, I’m Heather Arrington, and I’m VP of Support for Sinch Email In our roles at Sinch, we’ve gained valuable insights into leadership and the impact of engagement surveys. …

Culture

2 min read

Leadership Through Engagement Survey
Leadership Through Engagement Survey
Culture

2 min read


Published in

Sinch Blog

·Sep 26

Smart partnerships key to next-generation customer experience

Hi, I’m Ryan Miller, and I’m Senior Sales Lead at Sinch. Customer experience has always been a business priority for successful companies, and in an increasingly competitive environment, customer experience must be driven by the right partner ecosystem and underpinned by AI to deliver real business value. Every consumer’s needs…

Customer

4 min read

Smart partnerships key to next-generation customer experience
Smart partnerships key to next-generation customer experience
Customer

4 min read


Published in

Sinch Blog

·Sep 22

Navigating Values Integration

Hi, I’m Kristie Healy, and I’m Senior Vice President of People and Culture for the now SaaS business unit at Sinch. In this role, I lead HR functions across APAC, the United States, and EMEA. As a key member of the leadership team, my expertise lies in building and overseeing…

Culture

4 min read

Navigating Values Integration
Navigating Values Integration
Culture

4 min read


Published in

Sinch Blog

·Sep 12

Conversational Banking: Customer Interaction in the Digital Age

Hi, I’m Alejandro Murcia, and I’m Director Financial Services at Sinch As responsible for helping clients with our unique blend of capabilities in communications to support digital banking transformation, I’ve had the privilege of delving into the world of cutting-edge technology and innovative customer experiences. One fascinating aspect that has…

AI

2 min read

Conversational Banking: Customer Interaction in the Digital Age
Conversational Banking: Customer Interaction in the Digital Age
AI

2 min read


Published in

Sinch Blog

·Sep 5

The Significance of Clear Communication in Customer Onboarding

Hi, I’m Donato Vasquez, and I’m Customer Onboarding Manager at Sinch. In the modern business landscape, especially in the SaaS economy, where competition is fierce and customer expectations are continually evolving, successful companies recognize the importance of providing an exceptional customer onboarding experience. At the heart of this process lies…

Customer Experience

4 min read

The Significance of Clear Communication in Customer Onboarding
The Significance of Clear Communication in Customer Onboarding
Customer Experience

4 min read


Published in

Sinch Blog

·Aug 29

Empowering Chatbots with Intent Discovery

Hi, I’m Maarten de Raedt, and I’m a Natural Language Processing (NLP) engineer. Hello, I’m Fréderic Godin, and I’m Head of Artificial Intelligence (AI) at Sinch. Working with NLP, we see that Large Language Models (LLMs) have gained significant popularity due to their exceptional performance in various Natural Language Processing…

AI

5 min read

Empowering Chatbots with Intent Discovery
Empowering Chatbots with Intent Discovery
AI

5 min read


Published in

Sinch Blog

·Aug 22

Innovation in customer experiences

Hello, I’m Rick Van Esch, and I’m Managing Director Sinch Engage Hi, I’m Marcia Asano, Global VP for Solutions Sales Enablement and Deploy. Hey, I’m Guilherme Franco, Managing Director Latam & VP of Sales. Here at Sinch, we thrive on challenges and the pursuit of excellence. Creating a unified SaaS…

Customer

2 min read

Innovation to Exceptional Customer Experiences
Innovation to Exceptional Customer Experiences
Customer

2 min read


Published in

Sinch Blog

·Aug 16

Robustifying Conversational AI with Counterfactuals

Hi, I’m Maarten De Raedt, and I’m Natural Language Processing (NLP) engineer at Sinch. Hello, I’m Fréderic Godin, and I’m Head of Artificial Intelligence (AI) at Sinch. Maybe you don’t know, but EMNLP, or Empirical Methods in Natural Language Processing, is a renowned annual conference in the field of Artificial…

Data Science

5 min read

Robustifying Conversational AI with Counterfactuals
Robustifying Conversational AI with Counterfactuals
Data Science

5 min read

Sinch

Sinch

251 Followers

Follow us to stay connected to our minds and stories about technology and culture written by Sinchers! medium.com/wearesinch

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